Frequently Ask Questions

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

RETURN & REFUND 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at xuanhjewelry@gmail.com with your order number and reason for the return. We'll provide instructions for completing the return.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at xuanhjewelry@gmail.com. 
DAMAGES & ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
REFUNDS TIMELINE

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at xuanhjewelry@gmail.com.
SHIPPING PROCESSING TIME

All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed the next business day.
SHIPPING PROCESSING TIME

We ship within the United States via FedEx. Shipping rates are calculated at checkout based on your location and order weight.
LOCAL FREE SHIPPING - CHARLOTTE NC & GREENVILLE SC

Customers in the Charlotte, NC and Greenville, SC area may be eligible for free shipping. Please contact us via social media/contact page or at xuanhjewelry@gmail.com with your address and we will send you the discount code to use at checkout. 
ESTIMATED DELIVERY TIME
  • Standard Shipping: 5–7 business days
  • Expedited Shipping: 2–3 business days
  • Overnight Shipping: 1 business day
ORDER TRACKING

Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24 hours for tracking information to update.
DAMAGED or LOST PACKAGES

If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at xuanhjewelry@gmail.com. We will work with the carrier to resolve the issue promptly.
NO INTERNATIONAL SHIPPING

At this time, we only ship within the United States.